Warranty

TecPlanet.lk provide a warranty period for all branded products. Products which is eligible for warranty will be included on the product page. For products without warranties, no warranty details will be mentioned. Please contact us to check the warranty eligibility of the product before placing an order.

TecPlanet.lk General Warranty Terms and Conditions

• Warranty will be void if third party OS detected (Apple: Jail Breaking, Android: Custom ROM’s), different region firmware installation, unlocked bootloaders or tampering of the internal storage with unauthorized access.

• Apple devices will follow AppleCare Warranty Policy once activated

 

• Device will not qualify for warranty claims if the device is found with physical damages, drop damages, water damages, cosmetic damages, burns and for the display and its touch sensors.

 

• Device will also not qualify for hardware failure due to power fluctuations or overload and misuse of the device other than recommendations of the manufacturer.

 

• In case of an accidental liquid damage or an accidental physical damage, warranty for the device will be void instantly and no service will be provided by us or the manufacturer other than special conditions by the manufacturer if any.

 

• Devices with removable accessories such as smart watch straps will not be eligible for warranty. Certain charging adapters, cables, handsfree and cases will not be eligible for warranty other than specified. (Conditions Apply)

 

• A device-to-device replacement shall not be entertained under any circumstances unless the device is detected with manufacture defects within the stipulated first seven days of purchase. The decision by the management will be deemed final in such an event in both circumstances.

 

• Refunds will not be processed for change of mind, wrong device purchase or different color purchase, etc. Decisions by the management will be final in such circumstances.

 

• Refunds will not be processed for devices with a broken manufacturer seal or tampering of the original manufacturer packaging.

 

• Warranty cannot be transferred to another individual or entity under any circumstances and the warranty will be void if the device is sold or transferred to a third party.

 

• Any alteration or tampering with the original invoice will automatically disqualify for warranty eligibility.

 

• Undertaken warranty claims will require a minimum period of 40 working days for devices with International warranty, including AppleCare warranty. AppleCare warranty claims will be entitled for a courier charge and the cost will be revealed after to the service due to courier fee fluctuations. Warranty duration shall vary depending on unforeseen circumstances.

 

• Devices with water resistance or IPX ratings will not be eligible for claims regarding liquid damage since liquid penetration is possible only in an instance where the user has violated or disregarded the recommended guidelines by the manufacturer or IPX rating provider.

 

• Warranty claims for devices with local agent warranty shall be undertaken by their specific service centers in the country as we have no authority over warranty protocols of such devices. Dead on arrival devices are subjected to the same procedures and decisions by the relevant agents shall be final.

 

• Devices eligible for International warranty should be handed over for claims with a minimum buffer period of 21 working days before expiry. Apple products, JBL devices, OnePlus devices are some of the such devices.

 

• Accessories and wearables get 6 months warranty other than specified.

General terms and conditions are applicable for all warranty periods mentioned below

Types of warranties provided on TecPlanet.lk for certain products