Protection for your technology

Warranty

TecPlanet provides warranty coverage for eligible branded products. The applicable warranty period is displayed on each eligible product page. If no warranty information is shown, contact us before placing your order to confirm eligibility.

Contact customer careKeep your invoice and original packaging for every claim.

Please read carefully

General warranty terms and conditions

Warranty is void if third-party operating systems are detected, including Apple jailbreaking, Android custom ROMs, different-region firmware, unlocked bootloaders or unauthorized internal-storage access.
Activated Apple devices follow the applicable AppleCare warranty policy.
Physical, drop, liquid, cosmetic and burn damage—including damage to displays and touch sensors—is not covered.
Hardware failure caused by power fluctuations, electrical overload or use outside the manufacturer’s recommendations is not covered.
Accidental liquid or physical damage immediately voids the warranty unless the manufacturer provides a specific exception.
Removable accessories such as smartwatch straps are not covered. Certain charging adapters, cables, hands-free products and cases are covered only where expressly specified.
Device-to-device replacement is considered only when a manufacturing defect is identified within the first seven days. The management decision is final.
Refunds are not provided for change of mind, purchasing for the wrong device, choosing the wrong colour or similar customer-selection errors.
Products with a broken manufacturer seal or tampered original packaging are not eligible for a refund.
Warranty is non-transferable and becomes void if the product is sold or transferred to another person or entity.
An altered or tampered original invoice automatically disqualifies the product from warranty eligibility.
International and AppleCare claims require at least 40 working days and may take longer. Courier or other charges may apply to AppleCare claims.
Water-resistant or IP-rated devices are not covered for liquid damage.
Local-agent warranty claims are handled by the relevant authorized service centre, whose procedures and decisions are final—including dead-on-arrival cases.
International-warranty products should be submitted at least 21 working days before warranty expiry. This may include Apple, JBL and OnePlus products.
Accessories and wearables carry a six-month warranty unless a different period is specified on the product page.

Coverage periods

Types of warranty offered

The general terms above apply to every warranty period. Select a warranty type to review its additional conditions.

7 Days Checking Warranty

Coverage starts from the purchase or delivery date.
Only manufacturing defects are covered unless the warranty explicitly states otherwise.
Physical and liquid damage are not covered.
Warranty cannot be transferred to a third party.
The product may be repaired or replaced depending on the defect.
Contact customer service to submit a claim.
Claims require at least 21 working days.

1 Month Warranty

Coverage starts from the purchase or delivery date.
Only manufacturing defects are covered unless the warranty explicitly states otherwise.
Physical and liquid damage are not covered.
Warranty cannot be transferred to a third party.
The product may be repaired or replaced depending on the defect.
Contact customer service to submit a claim.
Claims require at least 21 working days and may vary due to service delays.

2 Months Warranty

Coverage starts from the purchase or delivery date.
Only manufacturing defects are covered unless the warranty explicitly states otherwise.
Physical and liquid damage are not covered.
Warranty cannot be transferred to a third party.
The product may be repaired or replaced depending on the defect.
Contact customer service to submit a claim.
Claims require at least 21 working days and may vary due to service delays.

3 Months Warranty

Coverage starts from the purchase or delivery date.
Only manufacturing defects are covered unless the warranty explicitly states otherwise.
Physical and liquid damage are not covered.
Warranty cannot be transferred to a third party.
The product may be repaired or replaced depending on the defect.
Contact customer service to submit a claim.
Claims require at least 21 working days and may vary due to service delays.

6 Months Warranty

Coverage starts from the purchase or delivery date.
Only manufacturing defects are covered unless the warranty explicitly states otherwise.
Physical and liquid damage are not covered.
Warranty cannot be transferred to a third party.
The product may be repaired or replaced depending on the defect.
Contact customer service to submit a claim.
Claims require at least 21 working days and may vary due to service delays.

1 Year Warranty

Coverage starts from the purchase or delivery date.
Only manufacturing defects are covered unless the warranty explicitly states otherwise.
Physical and liquid damage are not covered.
Warranty cannot be transferred to a third party.
Contact customer service to submit a claim.
Claims require at least 21 working days and may vary due to service delays.

1 Year Software Warranty

Coverage starts from the purchase or delivery date.
Coverage applies only to software defects and includes a seven-day checking warranty.
Physical or liquid damage is not covered.
Warranty cannot be transferred to a third party.
Contact customer service to submit a claim.
Claims require at least 21 working days and may vary due to service delays.

1 Year AppleCare (International)

Coverage follows Apple Inc.’s applicable one-year policy from the purchase or delivery date.
Only manufacturing defects are covered; physical and liquid damage are excluded.
Warranty cannot be transferred to a third party.
Defective products may be sent to the nearest eligible Apple Store, such as Singapore or Dubai.
The customer must bear applicable courier and other claim-related charges.
International processing may require at least 60 working days.

1 Year Huawei Warranty

Coverage is provided by Huawei for one year from the purchase or delivery date.
Only manufacturing defects are covered; physical and liquid damage are excluded.
Warranty cannot be transferred to a third party.
Claims may be submitted at an authorized Huawei service centre.

1 Year International Warranty

Coverage runs for one year from the purchase or delivery date.
Only manufacturing defects are covered; physical and liquid damage are excluded.
Warranty cannot be transferred to a third party.
Claims may be submitted at an applicable authorized service centre.

1 Year Manufacturer Warranty

Coverage starts from the purchase or delivery date.
Only manufacturing defects are covered unless the warranty explicitly states otherwise.
Physical and liquid damage are not covered.
Warranty cannot be transferred to a third party.
Contact customer service to submit a claim.
Claims require at least 21 working days and may vary due to service delays.

2 Year Limited / Authorized Company Warranty

Coverage is provided by the manufacturer or agent for two years from the purchase or delivery date.
Only manufacturing defects are covered; physical and liquid damage are excluded.
Warranty cannot be transferred to a third party.
The product may be repaired or replaced depending on the defect.
Claims must be submitted through the authorized company service centre and normally require at least 21 working days.

3 Year Limited Warranty

Coverage is provided by the manufacturer or agent for three years from the purchase or delivery date.
Only manufacturing defects are covered; physical and liquid damage are excluded.
Warranty cannot be transferred to a third party.
The product may be repaired or replaced depending on the defect.
Claims normally require at least 21 working days.