Privacy
Policy.
How TecPlanet collects, uses, shares and protects information when you use our website and services.
Information we collect
We collect information needed to provide, secure and improve the TecPlanet service.
- Name, email address and telephone number.
- Delivery and billing address, district, city and postal information where required.
- Order, payment-method and customer-support information.
- Account identifiers and verification details where required by a service or legal obligation.
- IP address, browser, device, pages visited, timestamps and diagnostic usage information.
- Cookies, preferences and interaction data.
How we use information
- To process orders, payments, delivery, collection, returns and warranty requests.
- To maintain accounts and provide customer care.
- To send transactional email, SMS or service notifications.
- To provide newsletters or promotional updates where permitted.
- To monitor performance, improve the website and develop services.
- To prevent fraud, protect security and address technical issues.
- To comply with legal obligations and protect TecPlanet, customers and the public.
Cookies and tracking
TecPlanet uses session, preference and security cookies, together with similar technologies such as tags and scripts. You may configure your browser to reject cookies, but some shopping, account and checkout functionality may no longer work correctly.
Service providers and analytics
We may use trusted third parties to host services, process payments, deliver orders, provide support, prevent fraud and analyze website use. They may access relevant personal data only to perform agreed tasks and must handle it appropriately.
Analytics and marketing services may include providers such as Google, Meta/Facebook and Instagram. Their processing is also governed by their respective privacy policies.
Data transfers
Information may be processed in Sri Lanka or in other countries where TecPlanet or its service providers operate. Where information crosses borders, we take reasonable steps to require suitable safeguards and secure treatment consistent with this policy.
Disclosure and legal requirements
TecPlanet may disclose information where reasonably necessary to comply with law, protect rights or property, investigate wrongdoing, protect users or the public, enforce agreements, or defend against legal liability.
Data security
We use commercially reasonable administrative and technical measures to protect personal information. However, no internet transmission or electronic-storage method is completely secure, so absolute security cannot be guaranteed.
External links
The service may link to websites that TecPlanet does not operate. We do not control and are not responsible for their content or privacy practices. Review the privacy policy of each third-party service you use.
Children’s privacy
The TecPlanet service is not directed to anyone under 18. We do not knowingly collect personal information from children. A parent or guardian who believes a child has submitted information should contact us so it can be reviewed and removed where appropriate.
Changes and contact
We may update this Privacy Policy from time to time by publishing the revised version on this page. Please review it periodically.
For privacy questions, contact TecPlanet through the Contact page or call 071 56 86 900.
Contact the TecPlanet team for clarification before placing your order.
