Welcome to TecPlanet Website

These terms and conditions outline the rules and regulations for the use of TecPlanet’s Website.

TecPlanet/TecPlanet Website is operated and maintained by TecRocket Space Digital Agency.

TecPlanet/TecPlanet Website represents to TecRocket Space Digital Agency.

By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use TecPlanet’s website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of . Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Cookies

We employ the use of cookies. By using TecPlanet’s website you consent to the use of cookies in accordance with TecPlanet’s privacy policy.

Most of the modern-day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site
to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

License

Unless otherwise stated, TecPlanet and/or it’s licensors own the intellectual property rights for all material on TecPlanet. All intellectual property rights are reserved. You may view and/or print pages from https://TecPlanet for your own personal use subject to restrictions set in these terms and conditions.

You must not:

1. Republish material from https://tecplanet.lk
2. Sell, rent or sub-license material from https://tecplanet.lk
3. Reproduce, duplicate or copy material from https://tecplanet.lk

Redistribute content from TecPlanet (unless content is specifically made for redistribution).

Hyperlinking to our Content

1. The following organizations may link to our Web site without prior written approval:
   1. Government agencies;
   2. Search engines;
   3. News organizations;
   4. Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
   5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

1. These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
2. We may consider and approve in our sole discretion other link requests from the following types of organizations:
   1. commonly-known consumer and/or business information sites
   2. dot.com community sites;
   3. associations or other groups representing charities, including charity giving sites,
   4. online directory distributors;
   5. internet portals;
   6. accounting, law and consulting firms whose primary clients are businesses; and
   7. educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from
the visibility associated with the hyperlink outweighs the absence of link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by contacting us. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our website, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our website as follows:

1. By use of our corporate name; or
2. By use of the uniform resource locator (Web address) being linked to; or
3. By use of any other description of our Web site or material being linked to that makes sense within the
   context and format of content on the linking party’s site.

No use of TecPlanet’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Iframes

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Website. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your website or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Variations/Changes in Website/Products

• TecPlanet reserve the right to modify the Site and/or the /Products/Services or suspend or terminate the Site and / or the /Products/Services or access to part or all of them at any time.
• TecPlanet reserves the right to revise these Terms and Conditions at any time. Such variations shall become effective immediately after being posted on the website. By continuing to use this website you will be deemed to have accepted the varied Terms and Conditions.
• TecPlanet offers values additions such as “Warranty”, “Cash on Delivery” and” Delivery” at the discretion of TecPlanet and its partners in good faith. Specifics of such value additions are detailed in the FAQ section of the site. TecPlanet Reserves the right to revise Terms and Conditions governing these value additions.

Web User Monitoring/Chat History/Recording of Communications

• Website Monitoring, WhatsApp Chat histories, recording of your calls, emails, text messages or other communications may take place when required in accordance with the law, and in particular for TecPlanet’s business purposes, such as for quality control and training, to prevent unauthorized use of TecPlanet’s telecommunication systems and to ensure effective systems operation and in order to prevent or detect crime.

Product/Service Termination

• TecPlanet may elect to suspend, vary or terminate the Services and the Sites at any time without prior notice for repair or maintenance work or in order to upgrade or update the Sites and the Services or for any other reason whatsoever.
• TecPlanet may elect to terminate the Services or your access to the Sites forthwith on breach of any of these Terms and Conditions by you, including, without limitation, or if TecPlanet ceases to offer the Sites and the Services to its customers for any reason whatsoever.

Product/Service Termination

• TecPlanet may elect to suspend, vary or terminate the Services and the Sites at any time without prior notice for repair or maintenance work or in order to upgrade or update the Sites and the Services or for any other reason whatsoever.
• TecPlanet may elect to terminate the Services or your access to the Sites forthwith on breach of any of these Terms and Conditions by you, including, without limitation, or if TecPlanet ceases to offer the Sites and the Services to its customers for any reason whatsoever.

Pricing

The list price displayed for products on our website may or may not represent the latest price listed on the product itself. With respect to items sold through the Site, we cannot confirm the price of an item until you have ordered. Despite our best efforts, a small number of the items in our catalog may be incorrectly priced. If an item’s actual price is higher than our stated price, we will, at our discretion, contact you for further instructions, before delivery or cancellation of your order and notify you of such cancellation.

Prices mentioned may change without prior notice

We request all customers to call and confirm the price/availability of the product before placing the order.

Unavailability of Product / Product Out of Stock

Inventory of all products advertised on TecPlanet is not always in stock at the back-end. If the customer has ordered an out-of-stock product/s by paying via payment gateway or bank transfer, the customer acknowledges and agrees that the only remedy available for the unavailability of a product is the refund of the money paid.
When you place an order to purchase a product from us, you will receive an e-mail confirming receipt of your order and containing the details of your order (the “Order Confirmation E-mail”). The Order Confirmation E-mail is the acknowledgement that we have received your order and has been passed for processing and does not confirm acceptance of your offer to buy the product(s) ordered. We only accept your offer, when we have confirmed the product is in stock and is ready to be delivered. Orders may be cancelled due to the product out of stock, we strictly request all customers to call and confirm the price/availability of the product before placing the order.

Product Descriptions/Images/Specifications

TecPlanet attempts to be as accurate as possible. However, TecPlanet does not warrant that product description or other content of any product/ service is accurate, complete, reliable, current, or error-free. If a product/ service offered by TecPlanet is not as described, you may immediately contact our customer support by call us on our hotline, and TecPlanet at its’ discretion shall provide you with a replacement/ alternative product for the same value or provide you with a refund.

Cancellation of Order

• Cancellation of an order will be done due to the non-availability of an item.
• Order cancellation may be done due to wrong product being advertised or wrong price being advertised.
• Orders placed without product confirmation will strictly be cancelled without any notice

Order Confirmation

Once your order is placed you will receive an email/SMS with your order details which include the order confirmation number. or Call 0716 116 166

Vouchers

Vouchers once bought are non-refundable, not exchangeable for cash and cannot be reused.

Payments

• We accept Cash on Delivery for Colombo 1-15 and selected suburbs.
• COD (Cash on Delivery; pay cash when product/s is/are delivered to you)
  All orders are subject to confirmation from TecPlanet. A staff member will contact you to confirm the Order. You cannot cancel the order or refuse to pay when the product/s are delivered to you after your confirmation.
• We accept Debit/Credit Card on Delivery for Colombo 1-15 and selected suburbs.
• Card on Delivery; pay by any Visa/MasterCard Credit or Debit card when product/s is/are delivered to you)
• All orders are subject to confirmation from TecPlanet. A staff member will contact you to confirm the Order. You cannot cancel the order or refuse to pay when the product/s are delivered to you after your confirmation.
• A convenience fee of 2.6% will be charged for orders above Rs.5,000 for Card on Delivery payment method.
• We accept payments via Bank Transfer/Fund Transfer.
• We accept payments via Visa and MasterCard.
• VISA and MasterCard Payment options are provided by DIALOG GENIE Internet Payment Gateway.
• All transactions made via Visa/MasterCard and Pay by Genie will include a 3% convenience fee from the cart total.
• We accept payment via American Express, Diners Club, Discover
• American Express, Diners Club and Discover Payment options are provided by Onepay (Spemai Pvt Ltd) Internet Payment Gateway.
• All transactions made via American Express, Diners Club and Discover will include a 3.9% convenience fee from the cart total.
• KOKO (PayKOKO) payment/instalment facility is provided by Dinnovation (Pvt Ltd)
• All transactions made via KOKO (PayKOKO) will include a handling fee from the cart total.

Delivery of Products

Orders delivered beyond Colombo 1-15 and selected suburbs will be delivered through a third-party courier company. Products must be thoroughly inspected before accepting. If the product is damaged or any parts are missing, you must immediately inform the delivery person and not accept the product. If you accept, we consider that the product was in good condition and returns/ refund requests will not be accepted by TecPlanet. Delivery time is generally 2 to 7 business days; however, times could vary depending on the courier partners. Further, TecPlanet cannot be held liable for any delays by the courier companies.

• Please ensure to check your ordered product/s for any physical damages prior to accepting the delivery. Please do not accept delivery if there are any damages.
• TecPlanet will not be liable for goods that are damaged in transit if the Proof of Delivery (POD) is signed and the goods are accepted.
• Please pick up products ordered under the ‘Store Pick Up’ option within 1 week from the specified product available date for pick up.
• TecPlanet will not bear responsibility for the condition of the products which are not collected within 1 week, and TecPlanet reserves the right to dispose of the product/s if not collected within one month.

Type of delivery options

• Standard Delivery: Delivery time is generally 1 to 7 business days
• Express Delivery: Delivery within 24hrs
• Expedited Delivery: Delivery within 48hrs

*Express Delivery and Expedited Delivery is available for selected products and selected locations only

• Delivery of the items will be based on the availability of the item you have ordered and the delivery location.
• Delivery period provided in our site will neither form a condition nor a warranty on the delivery period.
• If Express Delivery or Expedited Delivery were not been fulfilled, delivery charge would be refunded and standard delivery charges would apply.
• TecPlanet management has the authority to cancel the Express Delivery or the Expedited Delivery and change the order to Standard Delivery depending on the stock availability.

WhatsApp Live Chat

By participating in this Live Chat, you agree to these terms and conditions applying to your use of the Live Chat. These terms and conditions of use apply to TecPlanet website, and to any similar features that may be implemented on this website from time to time.
These terms and conditions of use may change from time to time. You are requested to review them regularly in order to apprise yourself of any changes that may occur.
The Live Chat is intended for the exchange of information between, and points of view of, TecPlanet staff and these are the points of view and statements, opinions or questions of those individuals.
To the extent permitted by law, TecPlanet will not be liable for any content, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted or otherwise made available via Live Chat.
You agree to indemnify TecPlanet in relation to any loss or damage incurred by them as a result of your use of this website and Live Chat in contravention of these terms and conditions.
Live Chat is provided to all users of this website to receive assistance in relation to the navigation and use of the website. Use for any other purpose is prohibited. Live Chat is not provided for the purpose of assisting Users in the selection of or advice on a TecPlanet product. Users will not give or attempt to give customer personal data when using Live Chat.
TecPlanet will endeavor to provide access to Live Chat but no warranty is given by TecPlanet as to the availability of the Live Chat service. TecPlanet may terminate the Live Chat service at its own discretion without notice.
Without limitation on TecPlanet’s rights to terminate the Live Chat service at its own discretion, inappropriate use of Live Chat will result in access being revoked by TecPlanet.

Live Chat Inquiries Time Schedule

Mon: 09AM – 6PM

Tue: 09AM – 6PM

Wed: 09AM – 6PM

Thur: 09AM – 6PM

Fri: 09AM – 6PM

Sat: 09AM – 6PM

Sun: Offline!

All inquiries after the time schedule will be replied/contacted on the next working day.

Warranty

Details about warranty provided for products are mentioned here. Tempered Glass, back covers and other products without warranties are not applicable for warranty.

TecPlanet’s General Warranty Terms and Conditions

• Warranty will be void if third party OS detected (Apple: Jail Breaking, Android: Custom ROM’s), different region firmware installation, unlocked bootloaders or tampering of the internal storage with unauthorized access.

• Apple devices will follow AppleCare Warranty Policy once activated

• Device will not qualify for warranty claims if the device is found with physical damages, drop damages, water damages, cosmetic damages, burns and for the display and its touch sensors.

• Device will also not qualify for hardware failure due to power fluctuations or overload and misuse of the device other than recommendations of the manufacturer.

• If the device is purchased with one-year additional hardware warranty, TecPlanet will provide services for the motherboard, replacement parts other than the display and the touch sensors of the device.

• In case of an accidental liquid damage or an accidental physical damage, warranty for the device will be void instantly and no service will be provided by us or the manufacturer other than special conditions by the manufacturer if any.

• Devices with removable accessories such as smart watch straps will not be eligible for warranty. Certain charging adapters, cables, handsfree and cases will not be eligible for warranty other than specified. (Conditions Apply)

• A device-to-device replacement shall not be entertained under any circumstances unless the device is detected with manufacture defects within the stipulated first seven days of purchase. The decision by the management will be deemed final in such an event in both circumstances.

• Refunds will not be processed for change of mind, wrong device purchase or different color purchase, etc. Decisions by the management will be final in such circumstances.

• Refunds will not be processed for devices with a broken manufacturer seal or tampering of the original manufacturer packaging.

• Warranty cannot be transferred to another individual or entity under any circumstances and the warranty will be void if the device is sold or transferred to a third party.

• Any alteration or tampering with the original invoice will automatically disqualify for warranty eligibility.

• Undertaken warranty claims will require a minimum period of 40 working days for devices with international warranty, including AppleCare warranty. AppleCare warranty claims will be entitled for a courier charge and the cost will be revealed after to the service due to courier fee fluctuations. Warranty duration shall vary depending on unforeseen circumstances.

• Devices with water resistance or IPX ratings will not be eligible for claims regarding liquid damage since liquid penetration is possible only in an instance where the user has violated or disregarded the recommended guidelines by the manufacturer or IPX rating provider.

• Warranty claims for devices with local agent warranty shall be undertaken by their specific service centers in the country as we have no authority over warranty protocols of such devices. Dead on arrival devices are subjected to the same procedures and decisions by the relevant agents shall be final.

• Devices eligible for international warranty should be handed over for claims with a minimum buffer period of 21 working days before expiry. Apple products, JBL devices, OnePlus devices are some of the such devices.

• Accessories and wearables get 6 months warranty other than specified.

General terms and conditions are applicable for all warranty periods mentioned below

7 Days Checking Warranty

• The product is eligible for a period of 7 Days from the purchase/delivery date.
• Warranty includes only manufacturing defects
• Warranty does not include physical or liquid damage
• Warranty cannot be transferred to third party
• Product will be repaired or replaced depending on the defect
• Customer are requested to contact our customer service to claim the warranty.
• Warranty claim will take at least 21 working days

1 Month Warranty

• The product is eligible for a period of 1 Month from the purchase/delivery date.
• Warranty includes only manufacturing defects
• Warranty does not include physical or liquid damage
• Warranty cannot be transferred to third party
• Product will be repaired or replaced depending on the defect
• Customer are requested to contact our customer service to claim the warranty.
• Warranty claim will take at least 21 working days. (May change due to COVID-19 delays)

2 Months Warranty

• The product is eligible for a period of 2 Months from the purchase/delivery date.
• Warranty includes only for manufacturing defects
• Warranty does not include physical or liquid damage
• Warranty cannot be transferred to third party
• Product will be repaired or replaced depending on the defect
• Customer are requested to contact our customer service to claim the warranty.
• Warranty claim will take at least 21 working days. (May change due to COVID-19 delays)

3 Months Warranty

• The product is eligible for a period of 3 Months from the purchase/delivery date.
• Warranty includes only for manufacturing defects
• Warranty does not include physical or liquid damage
• Warranty cannot be transferred to third party
• Product will be repaired or replaced depending on the defect
• Customer are requested to contact our customer service to claim the warranty.
• Warranty claim will take at least 21 working days. (May change due to COVID-19 delays)

6 Months Warranty

• The product is eligible for a period of 6 Months from the purchase/delivery date.
• Warranty includes only for manufacturing defects
• Warranty does not include physical or liquid damage
• Warranty cannot be transferred to third party
• Product will be repaired or replaced depending on the defect
• Customer are requested to contact our customer service to claim the warranty.
• Warranty claim will take at least 21 working days. (May change due to COVID-19 delays)

1 Year Warranty

• The product is eligible for a period on 1 Year from the purchase/delivery date.
• Warranty includes only for manufacturing defects
• Warranty does not include physical or liquid damage
• Warranty cannot be transferred to third party
• Customer are requested to contact our customer service to claim the warranty.
• Warranty claim will take at least 21 working days. (May change due to COVID-19 delays)

1 Year Software Warranty

• The product is eligible for a period on 1 Year from the purchase/delivery date.
• Warranty includes only for software defects
• Warranty includes a 7-day checking warranty
• Warranty does not include physical or liquid damage
• Warranty cannot be transferred to third party
• Customer are requested to contact our customer service to claim the warranty.
• Warranty claim will take at least 21 working days (May change due to COVID-19 delays)

1 Year AppleCare (International)

• The product is eligible for a period on 1 Year from the purchase/delivery date as per Apple Inc.
• Warranty includes only for manufacture defects
• Warranty does not include physical or liquid damage
• Warranty cannot be transferred to third party
• Defected product will be sent to the nearest Apple Store (Singapore, Dubai) to claim the warranty.
• Customer should bear the courier charges/other charges incurred to claim the product.
• Warranty claim will take at least 60 working days( Due to the pandemic COVID-19).

1 Year Huawei

• The product is eligible for a period on 1 Year from the purchase/delivery date from Huawei.
• Warranty includes only for manufacture defects
• Warranty does not include physical or liquid damage
• Warranty cannot be transferred to third party
• Customer can claim the warranty at any nearest Huawei service center.

1 Year International Warranty

• The product is eligible for a period on 1 Year from the purchase/delivery date.
• Warranty includes only for manufacture defects
• Warranty does not include physical or liquid damage
• Warranty cannot be transferred to third party
• Customer can claim the warranty at any authorized service center.

1 Year Manufacturer Warranty

• The product is eligible for a period on 1 Year from the purchase/delivery date.
• Warranty includes only for manufacture defects
• Warranty does not include physical or liquid damage
• Warranty cannot be transferred to third party
• Customer are requested to contact our customer service to claim the warranty.
• Warranty claim will take at least 21 working days.  (May change due to COVID-19 delays)

2 Year Limited Warranty/2 Year Authorized Company Warranty

• The product is eligible for a period of 2 Years from the purchase/delivery date from the manufacture/agent
• Warranty includes only for manufacturing defects
• Warranty does not include physical or liquid damage
• Warranty cannot be transferred to third party
• Product will be repaired or replaced depending on the defect
• Warranty Should be claimed at Authorized company service centers.
• Warranty claim will take at least 21 working days. (May change due to COVID-19 delays)

3 Year Limited Warranty

• The product is eligible for a period of 3 Years from the purchase/delivery date from the manufacture/agent
• Warranty includes only for manufacturing defects
• Warranty does not include physical or liquid damage
• Warranty cannot be transferred to third party
• Product will be repaired or replaced depending on the defect
• Warranty claim will take at least 21 working days. (May change due to COVID-19 delays)

Refunds & Exchanges

Refunds for change of mind will not be accepted.

Products/ services under daily deals/weekly deals are limited time and limited stock promotions that once ordered and paid are non-refundable. The voucher issues when you purchase the product/ service must be utilized (redeemed) during the validity period of the voucher. TecPlanet is not liable for failure to redeem the voucher under any circumstances and cannot be refunded.

Refunds are only acceptable when the product is out of stock. All refunds are processed within 2-14 working days by TecPlanet (processing times are shown in the table below). Further processing back to your credit card/ bank account may require additional time depending on the bank/ institution for which TecPlanet cannot be held liable.

Refund on Delivery Charges

Please note that delivery charge once paid is not refundable at any circumstances.

Suspicious Orders and Use of Fraudulent Cards

As a prominent participant in Sri Lanka’s e-commerce sector, we have a zero-tolerance policy towards counterfeit orders or transactions involving stolen or fraudulent credit/debit cards. It is imperative that online shoppers fully comply with the legal guidelines outlined by the Central Bank of Sri Lanka and adhere to the Terms and Conditions stipulated by TecPlanet. In order to uphold these standards, customers are required to furnish accurate details and exclusively employ cards registered under their own name for transactions. Your adherence to these regulations contributes to the maintenance of a secure and trustworthy online shopping environment.

In the event of transactions raising suspicion or orders exceeding 100,000, payments will undergo verification by the payment gateway provider. This is to ensure the authenticity and genuineness of the purchase. As a result, we may ask customers for additional information, such as an ID proof or the last four digits of the credit/debit card used for the transaction. Your cooperation in providing these details will assist us in maintaining the security of the transaction process.

If an order is determined to be counterfeit or involves the use of stolen or fraudulent credit/debit cards, we will promptly cancel the order without prior notice to the customer. Additionally, we are committed to collaborating with the Sri Lanka Police and the Central Bank of Sri Lanka to initiate legal proceedings against such shoppers. In the event of any disputes or disagreements, we kindly urge the shopper to visit our office in person for resolution.

During the verification process, orders will remain on hold until the necessary verification is obtained from either the payment gateway provider or the service provider. Please note that no urgent pickups and express deliveries will not be entertained during this period.

In situations where a customer has selected the express delivery option and the order cannot be fulfilled promptly due to verification processes, we will ensure to refund the express delivery fee. This refund can be provided either at the time of delivery or through a bank transfer of the corresponding amount. We appreciate your patience as we work diligently to ensure the security and authenticity of each transaction.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By visiting this page on our website: https://tecplanet.lk/contact/
• By phone number: 0716 116 166