Exceptions
Items that cannot be returned or exchanged
- Tempered glass products
- Phone covers and cases
- Products sold without warranty coverage
For defective or damaged products, contact customer service so the team can confirm the correct next step.
Shop with clarity
Returns, refunds
& exchanges.
Thank you for shopping with TecPlanet. Refunds for change of mind are not accepted. If a purchased product has a malfunction or fault, it may be returned for assessment under the applicable warranty policy.
Change-of-mind returns are not accepted
Please confirm compatibility, colour and product suitability before placing your order.
Returns address
TecPlanet.lk
86, Union PlaceColombo 2
Sri LankaContact customer service before sending a package to this address.
Exchange process
How to submit a return
- 01
Contact customer service
Call 071 56 86 900 before returning anything. Our team will confirm eligibility and guide you through the return process.
- 02
Pack the product securely
Place the product in its original packaging and include the original TecPlanet purchase invoice.
- 03
Send it with tracking
Courier the package to the specified returns address. You are responsible for return shipping charges, and a trackable service is strongly recommended.
- 04
Inspection and claim
Once received, TecPlanet will inspect the product and process the applicable warranty claim. Please allow at least 21 days from the return date.
Need help?
Speak with TecPlanet
If you have questions about return eligibility or an existing claim, contact the team before sending your product.
